Privacy Policy

This Privacy Policy explains how SOLFIXO (“we”, “us”, “our”) collects, uses and protects your information when you visit solfixo.com, contact us, or engage our e-commerce growth services. By using our website or services, you agree to the practices described here.

We collect information you provide directly, along with limited technical data:

• Contact details you submit — your name, email address, phone or WhatsApp number, and any message or business details you share via our contact form or when booking a consultation.
• Business information you choose to share about your store, marketplaces, products and goals.
• Basic technical data such as browser type and approximate location, collected by our hosting provider to keep the site secure and reliable.

• To respond to your enquiries and provide a free consultation.
• To deliver, manage and improve the services you engage us for.
• To communicate with you about your enquiry, project or account.
• To meet our legal and regulatory obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

We share information only where necessary to run our business, with:

• Service providers who help us operate — for example our website host and the secure database used to store enquiries.
• Communication tools you choose to reach us through, such as WhatsApp (Meta) or email.
• Authorities or professional advisors where required by law or to protect our rights.

Our website uses only essential functionality and does not set advertising or cross-site tracking cookies. If we introduce privacy-friendly analytics in future, we will update this policy.

We keep enquiry and client information only for as long as needed to respond to you, provide our services and meet legal obligations, after which it is deleted or anonymised.

You may request access to, correction of, or deletion of the personal information we hold about you, and you can ask us to stop contacting you at any time. To exercise any of these rights, email us at info@solfixo.com.

We use reasonable technical and organisational measures to protect your information and limit access to it. No method of transmission or storage is completely secure, but we work to safeguard your data.

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect information from children.

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest version, and material changes will be posted on this page.

If you have questions about this policy or how we handle your data, contact us at info@solfixo.com.